Latest Posts

Jun 19

Here is an article on Customer Experience published by Yannick Germain on Forbes

https://www.forbes.com/sites/forbestechcouncil/2018/06/13/customer-experience-isnt-rocket-science-but-it-can-be-difficult-to-master/


May 24

User Experience session @ Enterprise UX 2018 – San Francisco

June 13-15 – san Francisco – Enterprise UX 2018 – https://rosenfeldmedia.com/eux2018/ Germain APM will have a booth..dont have the number yet


May 21

Customer Journey Analytics session @ Customer Service Summit West – San Diego

June 7-8 2018 – San Diego -Customer Service Summit West Yannick germain will be giving a 30 min talk – In this session we take a closer look at how you can track your customer journeys to identify friction points throughout the lifecycle and deep-dive into business and technology solutions throughout the customer experience. Agenda


Apr 27

Watch Our Passion for Application Performance Management

At Germain Software we are all about passion. We are passionate about our customers, and we are passionate about APM technology and providing the best end-to-end Application Performance management solution available in the industry today. Oh, and we also don’t mind having fun while working hard! So please watch this video and experience our passion.


Apr 27

Architecture is Key to Selecting APM Technology

Application Performance Management (APM) software is an essential part of developing and maintaining business critical apps, but not every company uses APM tools in the same way. Some use it extensively throughout software development and quality control, while others bring out APM tools to help with production issues that operation managers just can’t seem to


Apr 25

User Experience session @ Martech 2018 West Coast conference – San Jose

gerrmain APM will be at Martech 2018 West Coast conference in San Jose Silicon Valley from 4/23 to 4/25, meet at us at booth 403 and check out our latest CX, PX, UX, BPM analytics capabilities. Find full details here. http://martechconf.com/west/


Apr 19

Infographic: The State of APM

After surveying thousands of APM experts – the folks in the trenches – Germain Software crunched the data and discovered some interesting trends for the Application Performance Management industry.  Not only did we find out who was most in touch with their APM technology, but we learned whether organizations were happy with their APM solutions,


Apr 19

5 Ways You Can Lower the TCO of your APM Tool

When you are building your case for the installation and use of application performance management (APM) tools, you need to identify specific ways to reduce costs and keep the project on budget. The total cost of ownership (TCO), both for APM tools and for most other IT investments, can be roughly divided into deployment and


Apr 6

Yannick Germain accepted into Forbes Technology Council

April 5th 2018 – Yannick Germain, CEO of germain APM which provides a User, Business and Technology real-time analytics platform, has been accepted into the Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs and technology executives. Yannick Germain joins other Forbes Tech Council members, who are hand-selected, to become part of a curated


Apr 5

7 Key Drivers for APM Software Refresh & Upgrade

When is the right time to upgrade your APM? Practical considerations for putting your APM on the right track As an IT Professional, every single day you rely on your people, processes and technology to prevent revenue destroying issues with your critical business applications such as your Customer Relationship Management (CRM), Enterprise Resource Planning (ERP),