Latest Posts

Sep 12

MTTI, MTTR, how to get these numbers down

Mean Time to Identify (MTTI) refers to the time it takes to detect an incident (incident that affect your users, business processes and/or technologies performance) and identify its root-cause. Mean Time to Resolve (MTTR) is the average time between the start and resolution of that incident. Business needs are evolving significantly more quickly than before,


Jul 20

Siebel OM crash rca and reproduction scenario identified in 2 hours

One of our customers just realized they would have saved between 2 weeks and 1.5 months of severe business impact (visible @ executive level) had they used germain CRT and germain APM combined! (thanks to our client for providing us this feedback!). Oracle Support spent several weeks investigating that issue and as of today (1.5month


Jun 19

Here is an article on Customer Experience published by Yannick Germain on Forbes

https://www.forbes.com/sites/forbestechcouncil/2018/06/13/customer-experience-isnt-rocket-science-but-it-can-be-difficult-to-master/


May 24

User Experience session @ Enterprise UX 2018 – San Francisco

June 13-15 – san Francisco – Enterprise UX 2018 – https://rosenfeldmedia.com/eux2018/ Germain APM will have a booth..dont have the number yet


May 21

Customer Journey Analytics session @ Customer Service Summit West – San Diego

June 7-8 2018 – San Diego -Customer Service Summit West Yannick germain will be giving a 30 min talk – In this session we take a closer look at how you can track your customer journeys to identify friction points throughout the lifecycle and deep-dive into business and technology solutions throughout the customer experience. Agenda


Apr 27

Watch Our Passion for Application Performance Management

At Germain Software we are all about passion. We are passionate about our customers, and we are passionate about APM technology and providing the best end-to-end Application Performance management solution available in the industry today. Oh, and we also don’t mind having fun while working hard! So please watch this video and experience our passion.


Apr 27

Architecture is Key to Selecting APM Technology

Application Performance Management (APM) software is an essential part of developing and maintaining business critical apps, but not every company uses APM tools in the same way. Some use it extensively throughout software development and quality control, while others bring out APM tools to help with production issues that operation managers just can’t seem to


Apr 25

User Experience session @ Martech 2018 West Coast conference – San Jose

gerrmain APM will be at Martech 2018 West Coast conference in San Jose Silicon Valley from 4/23 to 4/25, meet at us at booth 403 and check out our latest CX, PX, UX, BPM analytics capabilities. Find full details here. http://martechconf.com/west/


Apr 19

Infographic: The State of APM

After surveying thousands of APM experts – the folks in the trenches – Germain Software crunched the data and discovered some interesting trends for the Application Performance Management industry.  Not only did we find out who was most in touch with their APM technology, but we learned whether organizations were happy with their APM solutions,


Apr 19

5 Ways You Can Lower the TCO of your APM Tool

When you are building your case for the installation and use of application performance management (APM) tools, you need to identify specific ways to reduce costs and keep the project on budget. The total cost of ownership (TCO), both for APM tools and for most other IT investments, can be roughly divided into deployment and