Latest Posts
APM Predictions: 7 bad things that may happen to your mission-critical business applications
Are you ready to hit the ground running with your Application Performance Management resolutions? We certainly are. To better prepare, we asked our experts what they saw in the field last year, and decided to bring you the worst of it. We sincerely hope none of these will happen to you. Unfortunately they probably will…
MTTI, MTTR, how to get these numbers down
Mean Time to Identify (MTTI) refers to the time it takes to detect an incident (incident that affect your users, business processes and/or technologies performance) and identify its root-cause. Mean Time to Resolve (MTTR) is the average time between the start and resolution of that incident. Business needs are evolving significantly more quickly than before, →
Siebel Object Manager crash root-cause analysis & repro scenario identified in 2 hours
One of our customers saved 1.5 months of severe business impact (visible @ executive level) using germain CRT and germain APM combined! (thanks to our client for providing us this feedback!). Oracle Support spent several weeks investigating that issue and as of today (1.5month later) has still not found the exact location of the crash… →
Here is an article on Customer Experience published by Yannick Germain on Forbes
https://www.forbes.com/sites/forbestechcouncil/2018/06/13/customer-experience-isnt-rocket-science-but-it-can-be-difficult-to-master/
User Experience session @ Enterprise UX 2018 – San Francisco
June 13-15 – san Francisco – Enterprise UX 2018 – https://rosenfeldmedia.com/eux2018/ Germain APM will have a booth..dont have the number yet
Customer Journey Analytics session @ Customer Service Summit West – San Diego
June 7-8 2018 – San Diego -Customer Service Summit West Yannick germain will be giving a 30 min talk – In this session we take a closer look at how you can track your customer journeys to identify friction points throughout the lifecycle and deep-dive into business and technology solutions throughout the customer experience. Agenda →
Our Passion for Application Performance Management
At Germain Software we are all about passion. We are passionate about our customers, and we are passionate about APM technology and providing the best end-to-end Application Performance management solution available in the industry today. Every customer is important to us. We work closely with each one to ensure our APM solution fits seamlessly into →
User Experience session @ Martech 2018 West Coast conference – San Jose
gerrmain APM will be at Martech 2018 West Coast conference in San Jose Silicon Valley from 4/23 to 4/25, meet at us at booth 403 and check out our latest CX, PX, UX, BPM analytics capabilities. Find full details here. http://martechconf.com/west/
Infographic: The State of APM
After surveying thousands of APM experts – the folks in the trenches – Germain Software crunched the data and discovered some interesting trends for the Application Performance Management industry. Not only did we find out who was most in touch with their APM technology, but we learned whether organizations were happy with their APM solutions, →