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Understand Customer, Prospect, User experience and get actionable insights, in real-time and 24x7

From $29 (100k analytics/day) to $5k/month (unlimited analytics) plus our help till you get the answer you are looking for; and after-12-month pricing details here


Loss of business due to poor Customer, Prospect or User Experience

Low conversion rate

Overloaded call center, lack of expertise, hard to find information on a website (...) may all contribute to low prospect conversion rate. germain APM helps identify actionable insights.

Poor User Experience

User interface design or technology issues may contribute to poor user experience. germain APM identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc)

High churn rate

Ineffective product or service, lack of support, hard-to-find online material...may all contribute to a poor customer experience and attrition. germain APM identifies actionable insights around that, 24x7 and in real-time.

Ineffective Business Operations

Lack of training, poor organization, attrition (...) may contribute to ineffective business operations. germain APM identifies main gaps and their root-cause, in real-time and 24x7.

Low conversion rate

Overloaded call center, lack of expertise, hard to find information on a website (...) may all contribute to low prospect conversion rate. germain APM helps identify actionable insights.

Poor User Experience

User interface design or technology issues may contribute to poor user experience. germain APM identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc)

High churn rate

Ineffective product or service, lack of support, hard-to-find online material...may all contribute to a poor customer experience and attrition. germain APM identifies actionable insights around that, 24x7 and in real-time.

Ineffective Business Operations

Lack of training, poor organization, attrition (...) may contribute to ineffective business operations. germain APM identifies main gaps and their root-cause, in real-time and 24x7.

germain solutions allow you to

Understand CX, PX, UX and Technology performance, and identify actionable insights, 24x7, in real-time: germain APM

avoid user errors and business issues, by solving performance issues in development phase: germain CRT

Turn Operations into Proactive Organizations

Provide actionable analytics to your Marketing, Sales, Support and IT organizations

germain solutions

at your fingertips

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What customers are saying about us

  • an accurate view into the user experience for our Siebel Open UI users as well as transaction times within our Java applications. Additionally, it allows our technical teams the ability to quickly deep dive from the browser to the application server and database, showing us where the most time consuming transactions are taking place. Especially helpful for Open UI is the ability to group and export our users’ JavaScript browser errors so that the development team can proactively address these items to improve our Siebel deployment’s stability and performance.

    — Jason M. American Airlines
  • Thank you very much for providing excellent technology and service to our team. It’s much appreciated.

    — Michael B. Pepsico
  • Excellent UX RCA data!

    — Mark S. Volvo

germain solutions ROI statistics

that we are very proud of

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saved man-days/month by organization

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Performance issues solved

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Hours of downtime eliminated