User Replay

Monitor and watch/replay what users do on your mission-critical web application

and drilldown to the RCA dashboard when they experienced issues

Description

germain APM captures, reconstructs and replays User Session(s) browsing a web application (built in HTML/JS such as AngularJS, ReactJS, Salesforce.com, Siebel OUI, etc). Recently, our team optimized that Session Replay mechanism to ensure minimal/negligible monitoring overhead, smaller transfer size, and improve replay efficiency, And our approach is significantly better than recording screenshots of the User Interface.

Benefits

No need to call the end-user (employee, partner, customer,...) to understand what he/she did while he/she was browsing your eCommerce, CRM or ERP business application. You can instead visualize the exact scenario of that real user. Visualization/Replay session includes mouse moves, mouse clicks, user typed or selected data, user error, etc

Supported Technologies

Any HTML and/or JS technology such as:

AngularJS
Html
Javascript
MarkoJS
ReactJS
VueJS
Siebel CRM (OUI)
SalesForce.com (Classic and Lightning)
etc