Siebel CRM monitoring (OUI, HI and Mobile)

Monitor Siebel CRM and related business process/workflow, customer and user with germain APM

24x7, in real-time, get deep insights and be alerted when critical event occurs

 User Monitoring and Behavior Analysis
 User Session Reconstruct and Replay (i.e. watching the browsers of prospects, customers or internal users)
 Business Process Monitoring and Insights
 Map business to technical metrics
And on the more technical side:
 End-to-end Siebel Application performance monitoring (web server, service, OM, session, crash, logs, database, sql, etc)
 Customization real-time profiling (escript, repository object, workflow process, buscomp, web service, etc)
 Customization-level review and tuning recommendations
 Security monitoring

Example of metrics you can get, in real-time and 24×7:

  • What did your Sales Representative do on your Siebel CRM portal?
  • How long did it take a Sales Rep to close a Deal?
  • Are any of the sales opportunities not followed-upon?
  • How many times did a customer got his/her phone call transferred?
  • How long did a CSR take to work on a support call?