Siebel CRM Monitoring, Alert & Insight, 24×7

Identify Frictions & Root-cause @User, Process & Technology levels

24x7 real-time Monitoring, Analytics, Automation and Alert

 User Monitoring (mouse clicks, moves, typing, error, device, location, etc) & Alert
 User Session Recording and Replay (i.e. as if you were watching every user’s browser, 24×7; DEMO:
 Business Process Monitoring (identify drop-offs, delays, across users and technologies, etc)
 User-Process-Technology correlations
And on the more technical side:
 Web Server, Object Manager, Database performance monitoring (web server, service, eai/web servcice, workflow process, session, crash, logs, sql, etc)
Object Manager Crash root-cause analysis, user scenario, and escript & object-levels tuning recommendation
 User Error root-cause analysis (end-to-end, from browser to web, cti, app, db layers, etc)
 eScript and Repository Object-levels real-time profiling (escript, repository object, workflow process, buscomp, web service, etc)
 eScript and Repository Object-levels tuning recommendations
 Example of metrics you can get, in real-time and 24×7:

  • What did your Sales Representative do on your Siebel CRM portal?
  • How long did it take a Sales Rep to close a Deal?
  • Are any of the sales opportunities not followed-upon?
  • How many times did a customer got his/her phone call transferred?
  • How long did a CSR take to work on a support call?