Salesforce APM – Application Performance Monitoring

Identify frictions (@user, process & tech. levels), reproduction scenarios, and exact root-cause @javascript line

24x7 real-time monitoring, analytics, automation and alert

User Monitoring and Behavior Analysis
User Session Reconstruct and Replay (i.e. watching the browsers of prospects, customers or internal users)
Business Process Monitoring and Insights
Map business to technical metrics
SFDC configuration monitoring
Javascript real-time monitoring and analysis
Browser (Error, etc) real-time monitoring and analysis And example of business metrics you can get, in real-time and 24×7:
  • What did your Sales Representative do on your salesforce.com site?
  • How long did it take a Sales Rep to close a Deal?
  • Are any of the sales opportunities not followed-upon?