Monitor apps (eCommerce, order fulfillment, part locator, claim, credit and payment processing, etc), business process/workflow, customer and user support with germain APM

24x7, in real-time, get deep insights and be alerted when critical event occurs

 User Monitoring and Behavior Analysis
 User Session Reconstruct and Replay (i.e. watching the browsers of patients, providers, brokers or internal users)
 Business Process Monitoring and Insights
 Map business to technical metrics

Example of business metrics you can get, in real-time and 24×7:

  • How many times did a client or provider call got transferred?
  • What did prospects do on your web portal?
  • Any Claim being slowed down due to technical issues and why?
  • How many Orders are late due to User or Internal Processes inefficiency and why?