Monitor apps (radiology, patient tracking, claim, etc), workflow, patient and user support with germain APM

24x7, in real-time, get deep insights and be alerted when critical event occurs

 User Monitoring and Behavior Analysis
 User Session Reconstruct and Replay (like a watching a recorded video of the browser of patients, providers, brokers or internal users)
 Business Process Monitoring and Insights
 Map business to technical metrics

Example of business metrics you can get, in real-time and 24×7:

  • How many times did a patient call got transferred?
  • What did patients and visitors did on your healthcare portal?
  • Any Claim being slowed down due to technical issues and why?