Financial Services

Monitor apps (online banking, claim, credit and payment processing, etc), business process, client and user support with germain APM

24x7, in real-time, get deep insights and be alerted when critical event occurs

 User Monitoring and Behavior Analysis
 User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser)
 Business Process Monitoring and Insights
 Map business to technical metricsExample of business metrics you can get, in real-time and 24×7:

  • How many times did a client call got transferred?
  • As to the prospects that visited your online banking, what did they do and look out for?
  • How many Claims and Payments failed due to technical issues and why?