Customer Experience (CX) – monitor, analyze, auto-correct & alert, 24×7

Understand and improve Customer Experience

 Support Customers in a new and creative way and increase retention
 Monitor & Analyze & Correlate 24×7, every customer interaction (phone, website, email, etc)
 Understand a Customer’s interest by replaying his/her session browsing your eCommerce, website, etc
 Be alerted when a Customer experiences issues
 Understand whether a Customer request has been promptly addressed
 Identify up-sell opportunities