Latest Posts

May 21

Customer Journey Analytics session @ Customer Service Summit West – San Diego

June 7-8 2018 – San Diego -Customer Service Summit West Yannick germain will be giving a 30 min talk – In this session we take a closer look at how you can track your customer journeys to identify friction points throughout the lifecycle and deep-dive into business and technology solutions throughout the customer experience. Agenda

Apr 27

Our Passion for Application Performance Management

At Germain Software we are all about passion. We are passionate about our customers, and we are passionate about APM technology and providing the best end-to-end Application Performance management solution available in the industry today. Every customer is important to us. We work closely with each one to ensure our APM solution fits seamlessly into

Apr 25

User Experience session @ Martech 2018 West Coast conference – San Jose

gerrmain APM will be at Martech 2018 West Coast conference in San Jose Silicon Valley from 4/23 to 4/25, meet at us at booth 403 and check out our latest CX, PX, UX, BPM analytics capabilities. Find full details here.

Apr 19

Infographic: The State of APM

After surveying thousands of APM experts – the folks in the trenches – Germain Software crunched the data and discovered some interesting trends for the Application Performance Management industry.  Not only did we find out who was most in touch with their APM technology, but we learned whether organizations were happy with their APM solutions,

Apr 6

Yannick Germain accepted into Forbes Technology Council

April 5th 2018 – Yannick Germain, CEO of germain APM which provides a User, Business and Technology real-time analytics platform, has been accepted into the Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs and technology executives. Yannick Germain joins other Forbes Tech Council members, who are hand-selected, to become part of a curated

Apr 5

7 Key Drivers for APM Software Refresh & Upgrade

When is the right time to upgrade your APM? Practical considerations for putting your APM on the right track As an IT Professional, every single day you rely on your people, processes and technology to prevent revenue destroying issues with your critical business applications such as your Customer Relationship Management (CRM), Enterprise Resource Planning (ERP),

Apr 5

How to Lower the Cost of APM Software Ownership

Most companies are aware how beneficial application performance monitoring can be, but it is still important to justify the expense of APM tools by calculating the expected ROI. A plan for implementation and realistic expectations are key factors in making a business decision, but reducing the total cost of ownership (TCO) also goes a long

Mar 22

5 Essential APM Software Functions to Enhance User Experience and Business Process Monitoring

In a previous article, we analyzed how Application Performance Management can help understand User Experience and Business Process usage. Application performance management software (APM software) plays many different roles as the IT department develops and customizes software, but the most important may simply be ensuring that end users end up with software that makes the more

Mar 22

Announcing Germain Customization Review Tool (CRT) – Solving your Siebel performance issues upfront in the release cycle!

We are excited to launch our new product, germain CRT™ . germain CRT is generically built, so germain CRT can be used to automate the review of any customizable business application e.g. SAP, Oracle EBS, etc. Yet germain CRT is currently only configured for Siebel. For Siebel, germain CRT takes the guesswork out of your

Dec 19

Infographic: APM for CRM

When we surveyed the IT professionals about the state of their State of their APM efforts, we kept an eye for those who listed Customer Relationship Management (CRM) and/or e-commerce and order management as their top priorities (#1 or #2) for APM. Then we put together an infographic that colorfully display’s these APM priorities for