Latest Posts

Sep 12

MTTI, MTTR, how to get these numbers down

Mean Time to Identify (MTTI) refers to the time it takes to detect an incident (incident that affect your users, business processes and/or technologies performance) and identify its root-cause. Mean Time to Resolve (MTTR) is the average time between the start and resolution of that incident. Business needs are evolving significantly more quickly than before,

Jul 20

Identification (in near real-time) of 1)reproduction scenario and 2)root-cause of a User Error

One of our customers saved 4 months of severe business impact (visible @ executive level) using germain CRT and germain APM combined! (thanks to our client for providing us this feedback!). Oracle Support spent several weeks investigating that issue and as of today (1.5month later) has still not found the exact location of the crash…

Jun 19

Here is an article on Customer Experience published by Yannick Germain on Forbes

May 24

User Experience session @ Enterprise UX 2018 – San Francisco

June 13-15 – san Francisco – Enterprise UX 2018 – Germain APM will have a booth..dont have the number yet

May 21

Customer Journey Analytics session @ Customer Service Summit West – San Diego

June 7-8 2018 – San Diego -Customer Service Summit West germainAPM will be giving a 30 min talk – In this session we take a closer look at how you can track your customer journeys to identify friction points throughout the lifecycle and deep-dive into business and technology solutions throughout the customer experience. Agenda session

Apr 27

Our Passion for Application Performance Management

At Germain Software we are all about passion. We are passionate about our customers, and we are passionate about APM technology and providing the best end-to-end Application Performance management solution available in the industry today. Every customer is important to us. We work closely with each one to ensure our APM solution fits seamlessly into

Apr 25

User Experience session @ Martech 2018 West Coast conference – San Jose

gerrmain APM will be at Martech 2018 West Coast conference in San Jose Silicon Valley from 4/23 to 4/25, meet at us at booth 403 and check out our latest CX, PX, UX, BPM analytics capabilities. Find full details here.

Apr 19

Infographic: The State of APM

After surveying thousands of APM experts – the folks in the trenches – Germain Software crunched the data and discovered some interesting trends for the Application Performance Management industry.  Not only did we find out who was most in touch with their APM technology, but we learned whether organizations were happy with their APM solutions,

Apr 6

Yannick Germain accepted into Forbes Technology Council

April 5th 2018 – Yannick Germain, CEO of germain APM which provides a User, Business and Technology real-time analytics platform, has been accepted into the Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs and technology executives. Yannick Germain joins other Forbes Tech Council members, who are hand-selected, to become part of a curated

Apr 5

7 Key Drivers for APM Software Refresh & Upgrade

When is the right time to upgrade your APM? Practical considerations for putting your APM on the right track As an IT Professional, every single day you rely on your people, processes and technology to prevent revenue destroying issues with your critical business applications such as your Customer Relationship Management (CRM), Enterprise Resource Planning (ERP),