📊 7 Steps To Unify Data and Create Connected Expected CX 📊
Don’t let poor data quality get in the way of delivering the best CX.
Massive organizational silos for 56% of Businesses
According to Salesforce, 56% of business leaders admit that the massive organizational silos they use negatively impact the quality of their customers’ and prospects’ experiences. Using these silos leads to uncoordinated channel strategies that push connected customer experiences even further out of reach.
7 actionable steps
You need to break away from this practice in order to optimize your data ecosystem. Here’s a guide consisting of seven actionable steps that will enable you to achieve just that.
Swipe through the guide to find:
👉 Advice on building a customer journey to serve as the basis for your UX strategy
👉 Guidelines for building your omnichannel measurement model
👉 Best practices for data unification
The sooner you move away from relying on massive, unorganized silos, the sooner you’ll be able to deliver the best CX
Have any tips for managing data?
What works best for your organization?
Let everyone know! 👇💬