GERMAIN APM FEATURES
Benefits for teams
Monitor, analyze, auto-correct, alert & report 24×7.
Understand and improve Customer Experience.
Support Customers in a new and creative way and increase retention.
Monitor & Analyze & Correlate 24×7, every customer interaction (phone, website, email, etc)..
Understand a Customer’s interest by replaying his/her session browsing your eCommerce, website, etc.
Be alerted when a Customer experiences issues.
Understand whether a Customer request has been promptly addressed.
Identify up-sell opportunities.