GERMAIN APM FEATURES
Benefits for teams
- Customer Experience
Monitor, analyze, auto-correct, alert & report 24×7.
Understand and improve Customer Experience.
Support Customers in a new and creative way and increase retention.
Monitor & Analyze & Correlate 24×7, every customer interaction (phone, website, email, etc)..
Understand a Customer’s interest by replaying his/her session browsing your eCommerce, website, etc.
Be alerted when a Customer experiences issues.
Understand whether a Customer request has been promptly addressed.
Identify up-sell opportunities.
- Data Scientists
Monitor, analyze, auto-correct, alert & report 24×7.
Crunch any data in any way you like.
Provide valuable insights to CX, UX, Marketing and DevOps organizations
Search-and-share findings with anyone, within a few clicks
Leverage our correlation engine and interface to best cross-reference data
Build real-time dashboards with data coming from various data sources.
Germain APM platform runs on MemSQL, MongoDb, etc.
- DevOps & IT Administrators
Monitor the whole infrastructure, cloud, on-prem, mobile…proactively detect infra issues, troubleshoot regression, automate resolution, alert & report 24×7.
Monitor & Improve Technology Performance, 24×7
Proactive (Predictive analytics, synthetic mechanisms, AI-driven data analysis, etc)
End-to-end performance view (From the Business down to the Data Center and Technologies, and from the browser down to the web, application code, db sql, network, etc)
Monitor and View/Replay what a users did (like a watching a recorded video of the User’s browser)
Be Alerted (and receive smart alerts rather than thousands of useless ones..)
Effectively identify root-cause of performance issue (leveraging our data correlation engine and intuitive dashboards)
Execute automated maintenance tasks to help avoid simple issues that cause significant business impact.