GERMAIN APM FEATURES
Benefits for Industries
- Airline Services
Monitor User Experience, Processes (Customer loyalty, ticket, refund, etc) and Technology performance with germain APM.
Understand and improve Customer Experience.
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Airline Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
- Churn causes (e.g. bad services, high price, non-optimal route, etc)
- Why did client not purchase your ticket?
- What are the biggest routes clients drop off instead of buying a ticket?
- What are clients’ journey interacting with your organization and where are the biggest frictions? online chat? at the airport? on the plane?
Airline Case Study
- eCommerce
Monitor User Experience, Processes (Chats, claim, order, payment processing, etc) and Technology with germain APM.
Real-time Monitoring, Insights and Automation to boost eCommerce, 24×7
User Session Monitoring, Replay, Behavior Analysis & Automation.
Business Process Monitoring, Insights & Automation (Customer Frictions, Missed Orders, Failed Payments, etc).
End-2-end Issue Analysis (functional and technological)
Example of insights you can get, in real-time and 24×7:
- First Visit-to-cash meantime
- Why did client dropped off my site without making an order?
- Are the drop-offs because of technology, bad chat, too complex process…?
- What do my prospective clients do while browsing my site?
- How is their interaction with my sales or service org?
- How many Orders are late due to User or Internal Processes inefficiency and why?
eCommerce Case Study
- Financial Services
Monitor apps (eCommerce, order fulfillment, part locator, claim, credit and payment processing, etc), business process/workflow, customer and user support with germain APM.
Understand and improve Customer Experience.
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Financial Services Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
How many times did a client call got transferred?
As to the prospects that visited your online banking, what did they do and look out for?
How many Claims and Payments failed due to technical issues and why?
Financial Industry
- Healthcare
Monitor apps (radiology, patient tracking, claim, etc), workflow, patient and user support with germain APM