GERMAIN APM FEATURES
Benefits for Industries
- Financial Services
Monitor apps (eCommerce, order fulfillment, part locator, claim, credit and payment processing, etc), business process/workflow, customer and user support with germain APM.
Understand and improve Customer Experience.
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Financial Services Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
How many times did a client call got transferred?
As to the prospects that visited your online banking, what did they do and look out for?
How many Claims and Payments failed due to technical issues and why?
- Healthcare
Monitor apps (radiology, patient tracking, claim, etc), workflow, patient and user support with germain APM
24×7, in real-time, get deep insights and be alerted when critical event occurs.
User Session Reconstruct and Replay (like a watching a recorded video of the browser of patients, providers, brokers or internal users)
Healthcare Process Monitoring and Insights
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
How many times did a client call got transferred?
As to the prospects that visited your online banking, what did they do and look out for?
How many Claims and Payments failed due to technical issues and why?
- Manufacturing
24×7, in real-time, get deep insights and be alerted when critical event occurs
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Manufacturing Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
- How many times did a client or provider call got transferred?
- What did prospects do on your web portal?
- Any Claim being slowed down due to technical issues and why?
- How many Orders are late due to User or Internal Processes inefficiency and why?
- Media
24×7, in real-time, get deep insights and be alerted when critical event occurs.
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Media Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
- How many times did a client or provider call got transferred?
- What did prospects do on your web portal?
- Any Claim being slowed down due to technical issues and why?
- How many Orders are late due to User or Internal Processes inefficiency and why?
- Retail
24×7, in real-time, get deep insights and be alerted when critical event occurs.
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Retail Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
- How many times did a client or provider call got transferred?
- What did prospects do on your web portal?
- Any Claim being slowed down due to technical issues and why?
- How many Orders are late due to User or Internal Processes inefficiency and why?
- Telecommunication
24×7, in real-time, get deep insights and be alerted when critical event occurs.
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Telco Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
- How many times did a client or provider call got transferred?
- What did prospects do on your web portal?
- Any Claim being slowed down due to technical issues and why?
- How many Orders are late due to User or Internal Processes inefficiency and why?
- Transportation
24×7, in real-time, get deep insights and be alerted when critical event occurs.
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Transportation Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
- How many times did a client or provider call got transferred?
- What did prospects do on your web portal?
- Any Claim being slowed down due to technical issues and why?
- How many Orders are late due to User or Internal Processes inefficiency and why?
The truth is in the pudding…or rather in our platform.
GermainAPM & CRT never take no for an answer (and we are here to help @ no cost).
Meet us
info@germainapm.com I +1-415-946-4048)
