GERMAIN APM FEATURES

Benefits for teams

Monitor, analyze, auto-correct, alert & report 24×7.

Understand and improve Customer Experience.

Support Customers in a new and creative way and increase retention.

Monitor & Analyze & Correlate 24×7, every customer interaction (phone, website, email, etc)..

Understand a Customer’s interest by replaying his/her session browsing your eCommerce, website, etc. 

Be alerted when a Customer experiences issues.

Understand whether a Customer request has been promptly addressed.

Identify up-sell opportunities. 

Monitor, analyze, auto-correct, alert & report 24×7.

Understand Prospect Experience (PX) while visiting your website or eCommerce application, talking with your Sales organization, etc

Track how a prospect found your website

Monitor and View/Replay what prospects did on your eCommerce app (like a watching a recorded video of the Prospect’s browser)

Understand why a prospect did not sign up or issue an order

Provide valuable insights to your Sales Organization to help increase conversion rate

Monitor, analyze, auto-correct, alert & report 24×7.

Understand the complete and real user experience using your mobile, desktop and web application

Complete User Experience metrics (behavior, click, data, issue, etc)

Identify the top 3 mistakes that Users make while using your web application

View/Replay what a users did (like a watching a recorded video of the User’s browser)

Support end-users in a new and creative way and increase technology adoption

 Correlate User and Technology issues

Monitor, analyze, auto-correct, alert & report 24×7.

Monitor, 24×7, in real-time, the performance of Users and Technologies with germain APM

Proactive (Predictive analytics, synthetic mechanisms, AI-driven data analysis, etc)

End-to-end performance view (From the Business down to the Data Center and Technologies, and from the browser down to the web, application code, db sql, network, etc)

Monitor and View/Replay what a users did (like a watching a recorded video of the User’s browser)

Be Alerted (and receive smart alerts rather than thousands of useless ones..)

Effectively identify root-cause of performance issue (leveraging our data correlation engine and intuitive dashboards)

Execute automated maintenance tasks to help avoid simple issues that cause significant business impact.

Improve Code Quality, Fix Production Issues

Improvement for developers

Code (Javascript, Java, C#, etc) profiling, 24×7

Application Object Review

End-to-end performance view (From the Business down to the Data Center and Technologies, and from the browser down to the web, application code, db sql, network, etc)

Understand what scenario caused a bug (using our user replay i.e. videos of user sessions)

Identify root-cause of issue (leveraging our data correlation engine and intuitive dashboards)

Monitor, analyze, auto-correct, alert & report 24×7.

Crunch any data in any way you like.

Provide valuable insights to CX, UX, Marketing and DevOps organizations

Search-and-share findings with anyone, within a few clicks

Leverage our correlation engine and interface to best cross-reference data

Build real-time dashboards with data coming from various data sources.

Germain APM platform runs on MemSQL, MongoDb, etc.

The truth is in the pudding…or rather in our platform.

GermainAPM & CRT never take no for an answer (and we are here to help @ no cost).

Meet us

info@germainapm.com I +1-415-946-4048)