GERMAIN APM
Custom Monitoring, Analytics & Automation platform to best improve UX.
1) No need to talk to the users to know what they experienced (replay, behavior insights, etc) 2) End-2-end Transaction Insights (business, technology, etc) 3) Smart Automation 4) 24×7, real-time 5) Any stack, any scale 6) our support & your goals are aligned & our #1 priority 7) At a fraction of the cost – guaranteed.
100% customer retention since 2014
These amazing clients are available for a call to share their experience
Ranked #1 APM on SoftwareReviews.com, in 2020
"High Performer" APM on g2.com, in 2021
"Best Value APM" on capterra.com in 2021
What Customers are saying about germainAPM
“Thanks for being such a good partner. Germain has really really helped my organization and by extension the operations of our CX program.”
Robert M.
Director Marketing and Customer Loyalty, Oil & Gas
Lloyd Q.
Software Engineer, Insurance
“I am learning much more about Germain and WOW. These are a great tools. Very, very impressed..”
Beth B.
Director Business Operations, Finance
Jim M.
VP of Engineering, Healthcare
Anne P.
Lead DevOps, Airline/Aviation
Mike T.
Manager IT Operations, Consumer Goods
John C.
Director IT Development, Telecommunications
Loss of business due to poor Customer, Prospect or User Experience.
Poor User Experience
User interface design or technology issues may contribute to poor user experience. germain APM identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc).
Ineffective Business Operations
Lack of training, poor organization, attrition (…) may contribute to ineffective business operations. germain APM identifies main gaps and their root-cause, in real-time and 24×7.
Low conversion rate
Overloaded call center, lack of expertise, hard to find information on a website (…) may all contribute to low prospect conversion rate. germain APM helps identify actionable insights.
High churn rate
Ineffective product or service, lack of support, hard-to-find online material…may all contribute to a poor customer experience and attrition. germain APM identifies actionable insights around that, 24×7 and in real-time.
Loss of business due to poor Customer, Prospect or User Experience.
Poor User Experience
User interface design or technology issues may contribute to poor user experience. germain APM identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc).
Ineffective Business Operations
Lack of training, poor organization, attrition (…) may contribute to ineffective business operations. germain APM identifies main gaps and their root-cause, in real-time and 24×7.
Low conversion rate
Overloaded call center, lack of expertise, hard to find information on a website (…) may all contribute to low prospect conversion rate. germain APM helps identify actionable insights.
High churn rate
Ineffective product or service, lack of support, hard-to-find online material…may all contribute to a poor customer experience and attrition. germain APM identifies actionable insights around that, 24×7 and in real-time.
Germain solutions allow you to:
GERMAIN APM
Monitor & Troubleshoot UX, Process & Technology Performance.
No CC, 5 Minutes Setup
GERMAIN CRT
Identify poor Application Code & Object.
No CC, 1-3 Hour per review