Homepage

24x7 analytics and alerts to help improve CX, PX, UX, Business Processes and Technology performance

From $29 (100k analytics/day) to $5k/month (unlimited analytics), including our help for any Insight or Automation; after-12-month pricing here


Loss of business due to poor Customer, Prospect or User Experience

Low conversion rate

Overloaded call center, lack of expertise, hard to find information on a website (...) may all contribute to low prospect conversion rate. germain APM helps identify actionable insights.

Poor User Experience

User interface design or technology issues may contribute to poor user experience. germain APM identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc)

High churn rate

Ineffective product or service, lack of support, hard-to-find online material...may all contribute to a poor customer experience and attrition. germain APM identifies actionable insights around that, 24x7 and in real-time.

Ineffective Business Operations

Lack of training, poor organization, attrition (...) may contribute to ineffective business operations. germain APM identifies main gaps and their root-cause, in real-time and 24x7.

Low conversion rate

Overloaded call center, lack of expertise, hard to find information on a website (...) may all contribute to low prospect conversion rate. germain APM helps identify actionable insights.

Poor User Experience

User interface design or technology issues may contribute to poor user experience. germain APM identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc)

High churn rate

Ineffective product or service, lack of support, hard-to-find online material...may all contribute to a poor customer experience and attrition. germain APM identifies actionable insights around that, 24x7 and in real-time.

Ineffective Business Operations

Lack of training, poor organization, attrition (...) may contribute to ineffective business operations. germain APM identifies main gaps and their root-cause, in real-time and 24x7.

germain solutions allow you to

Understand CX, PX, UX and Technology performance, and identify actionable insights, 24x7, in real-time: germain APM

avoid user errors and business issues, by solving performance issues in development phase: germain CRT

Turn Operations into Proactive Organizations

Provide actionable analytics to your Marketing, Sales, Support and IT organizations

germain solutions

at your fingertips

Try germain APM

No CC, 5min setup

Request a demo

Register here

Brochure (germain APM)

Download now

Brochure (germain CRT)

Download now

What customers are saying about us

  • This is the first time I am feeling so much satisfied with Germain CRT/APM . Since from the beginning when I started using Germain Tools, I felt they were not giving proper information. Now I can say that we have saved so much time and effort using Germain APM/CRT!!

    — Sree R. Volvo
  • Excellent technologies and support! thanks guys!

    — Jairy C eBay
  • an accurate view into the user experience of our web apps and great RCA for our Java and .Net apps, and so much more!

    — Jason M. American Airlines
  • Thank you very much for providing excellent technology and service to our team. It’s much appreciated.

    — Michael B. Pepsico
  • Germain has really really helped my former organization and by extension the operations of the AAdvantage program.

    — Rob M. American Airlines
  • tools are awesome and support we get from entire germain team is exemplary

    — Abijit R General Electric Healhcare

germain solutions ROI statistics

that we are very proud of

0

saved man-days/month by organization

0

Performance issues solved

0

Hours of downtime eliminated