GERMAIN APM

Custom Monitoring, Analytics & Automation platform to best improve UX.

No need to talk to the users to know what they experienced. End-to-end UX, Process and Technology Insights. Real-time and 24×7. Any stack, any scale!

100% customer retention since 2014

These amazing clients are available for a call to share their experience

What customers are saying about us

Loss of business due to poor Customer, Prospect or User Experience.

Poor User Experience

User interface design or technology issues may contribute to poor user experience. germain APM identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc).

Ineffective Business Operations

Lack of training, poor organization, attrition (…) may contribute to ineffective business operations. germain APM identifies main gaps and their root-cause, in real-time and 24×7.

Low conversion rate

Overloaded call center, lack of expertise, hard to find information on a website (…) may all contribute to low prospect conversion rate. germain APM helps identify actionable insights.

High churn rate

Ineffective product or service, lack of support, hard-to-find online material…may all contribute to a poor customer experience and attrition. germain APM identifies actionable insights around that, 24×7 and in real-time.

Loss of business due to poor Customer, Prospect or User Experience.

Poor User Experience

User interface design or technology issues may contribute to poor user experience. germain APM identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc).

Ineffective Business Operations

Lack of training, poor organization, attrition (…) may contribute to ineffective business operations. germain APM identifies main gaps and their root-cause, in real-time and 24×7.

Low conversion rate

Overloaded call center, lack of expertise, hard to find information on a website (…) may all contribute to low prospect conversion rate. germain APM helps identify actionable insights.

High churn rate

Ineffective product or service, lack of support, hard-to-find online material…may all contribute to a poor customer experience and attrition. germain APM identifies actionable insights around that, 24×7 and in real-time.

Germain solutions allow you to:

GERMAIN APM

Monitor & Troubleshoot UX, Process & Technology Performance.

No CC, 5 Minutes Setup

GERMAIN CRT

Identify poor Application Code & Object.

No CC, 1-3 Hour per review

We do whatever it takes to help you achieve your goals.

Schedule a meeting with germain APM team