Monitor salesforce.com (configuration, api calls, etc), and associated business process and user with germain APM
24x7, in real-time, get deep insights and be alerted when critical event occurs
User Monitoring and Behavior Analysis
User Session Reconstruct and Replay (i.e. watching the browsers of prospects, customers or internal users)
Business Process Monitoring and Insights
Map business to technical metrics
SFDC configuration monitoring
Browser (Error, etc) real-time monitoring and analysis
And example of business metrics you can get, in real-time and 24×7:
What did your Sales Representative do on your salesforce.com site?
How long did it take a Sales Rep to close a Deal?
Are any of the sales opportunities not followed-upon?