Monitor apps (eCommerce, claim and payment processing, etc), business process/workflow, customer and user support with germain APM
24x7, in real-time, get deep insights and be alerted when critical event occurs
User Monitoring and Behavior Analysis
User Session Reconstruct and Replay (i.e. watching a recorded video of Consumer’s, provider’s, or internal user’s browser)
Business Process Monitoring and Insights
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
How many times did a Consumer or provider call got transferred?
What did visitors do on your web portal?
Any Claim being slowed down due to technical issues and why?
How long does it take to process returns?
How many Orders are late due to User or Internal Processes inefficiency and why?