Retail

Monitor apps (eCommerce, claim and payment processing, etc), business process/workflow, customer and user support with germain APM

24x7, in real-time, get deep insights and be alerted when critical event occurs

 User Monitoring and Behavior Analysis
 User Session Reconstruct and Replay (i.e. watching a recorded video of Consumer’s, provider’s, or internal user’s browser)
 Business Process Monitoring and Insights
 Map business to technical metrics


Example of business metrics you can get, in real-time and 24×7:

  • How many times did a Consumer or provider call got transferred?
  • What did visitors do on your web portal?
  • Any Claim being slowed down due to technical issues and why?
  • How long does it take to process returns?
  • How many Orders are late due to User or Internal Processes inefficiency and why?