Monitor apps (online banking, claim, credit and payment processing, etc), business process, client and user support with germain APM
24x7, in real-time, get deep insights and be alerted when critical event occurs
User Monitoring and Behavior Analysis
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser)
Business Process Monitoring and Insights
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
How many times did a client call got transferred?
As to the prospects that visited your online banking, what did they do and look out for?
How many Claims and Payments failed due to technical issues and why?